Privacy Policy

How Is Your Information Collected?

You Provide It to Us

We collect information that you enter on our digital properties or give to us in other ways (e.g., when you contact Guest Relations, order on DreamCatcherOrganics.com, purchase a product in a store or create a gift registry).

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you as a DreamCatcher Organics Guest. If we are able to identify you as a DreamCatcher Organics Guest we may, for example, link your activity on our website to your activity in a DreamCatcher Organics store or on one of our mobile application(s). This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best Guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile application(s), the performance of our marketing efforts, and your response to those marketing efforts.

Third-party Automated Collection

We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third-parties that use our services.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on DreamCatcherOrganics.com. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Mobile Location Information

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile application(s), services or our service providers. For example, precise geo-location can be used to help you find nearby DreamCatcher Organics stores. Or, in-store location through the use of your phone’s blue tooth signal, LED light chip technologies or other technologies will permit  DreamCatcher Organics to find nearby products for you, get you real-time deals, auto-sort your shopping list and more.

 

Information From Other Sources

We collect information about you from other sources to enhance our existing Guest information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

How Is Your Information Used?

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Guest Relations representatives resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., DreamCatcherOrganics.com, mobile app, other online sites) and social media (e.g., Facebook, Pinterest), as well as TV and Video platforms.

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores and on our mobile application(s), the performance of our marketing efforts and your response to those marketing efforts.

Our Purposes (including but not limited to marketing)

• Deliver coupons, mobile offers newsletters, in-store receipt messages, emails, mobile messages, DreamCatcher Organics advertising and social media notifications
• Provide interactive features of the website or mobile application(s), such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions
• Administer promotions, surveys, and focus groups
• Cross-context and cross-device linking
• Interest based advertising
• Improve Guest experiences
• Conduct research and analysis
• Personalize content, including using your image
• Perform other business activities as needed, or as described elsewhere in this policy

Product and Service Fulfillment

• Fulfill and manage purchases, orders, payments, and returns/exchanges
• Respond to requests for information about our products and services in our stores, on our websites or mobile application(s) or to otherwise serve you
• Connect with you regarding Guest service via our contact center, Guest service desk, or on social media or internet chat platforms. Chat functionality allows our Guest Relations specialists to see what a Guest is typing before hitting the send button. This allows for quicker response time as our specialists anticipate questions.
• Provide services such as gift registry or a shopping list
• Award and fulfill benefits associated with use of our services
• Administer sweepstakes and contests
• Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)
• Allow you to, using our mobile application(s): find a store nearest to your location, show you a map of the store (if available), use our drive up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc

Cross-Context

We merge data collected from our own websites and mobile application(s). Examples of the data collected include: cookie IDs, device Advertising IDs, transaction and browsing history, your interaction with our online and mobile advertisements, including advertisements we serve within our emails and advertisements that we serve on behalf of third parties through Roundel,  DreamCatcher Organics’s in-house media company; information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served by marketing partners such as Google.

For mobile platforms that require explicit, opt-in consent to link or track user or device data,  DreamCatcher Organics does not link or track user or device data collected from  DreamCatcher Organics application(s) with user or device data collected from other companies’ applications, websites or offline properties for  DreamCatcher Organicsed advertising or advertising measurement purposes. However, if a guest provides explicit, opt-in consent to the linking and use of data with a specifically identified third party partner, such data may be linked and may be used by  DreamCatcher Organics and/or the third party partner as described at the time consent is obtained, including for  DreamCatcher Organicsed advertising or advertising measurement purposes.

Cross-Device Linking

We may also link your various devices so that content you see on one device can result in a relevant experience on another device. This allows us to deliver more personalized and consistent advertising to you. For example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your mobile phone; if you add an item to your cart on DreamCatcherOrganics.com through your mobile device, but leave DreamCatcherOrganics.com without purchasing the item, we are able to show you that item in your cart on another device.

Interest Based Advertising

 DreamCatcher Organics participates in interest-based advertising (IBA), also known as online behavioral advertising (OBA). We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

We allow third-party companies to collect certain information when you visit our websites or use our mobile application(s). This information is used to serve ads for  DreamCatcher Organics products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.  DreamCatcher Organics adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.

User Experience Information

In order to improve Guest online and mobile shopping experiences, help with fraud identification, and assist our Guest Relations representatives in resolving issues Guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Types of information Collected:

• Name
• Mailing address
• Email address
• Phone (or mobile) number
• Driver’s license number
• Credit/debit card number
• Purchase/return/exchange information
• Registry or list information
• Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
• How you use our sites and mobile application(s), search terms, pages you visit on DreamCatcherOrganics.com and our mobile application(s) and application performance
• Geo-location and in-store location
• Media Information (e.g., Advertising engagement in social, digital, and broadcast media)
• IP Address
• Special status designations (e.g., Teacher, College Student, Military)
• Language Preferences
• Demographics (e.g., age, sex)
• Images (e.g., when you add a profile picture or upload photos)

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

Social Media

 DreamCatcher Organics engages with Guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request Guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display DreamCatcher Organics ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may  DreamCatcher Organics Guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our Guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries

How Is Your Information Shared?

 DreamCatcher Organics Subsidiaries and Affiliates

We share the information we collect within  DreamCatcher Organics Corporation, which includes all  DreamCatcher Organics subsidiaries and affiliates.  DreamCatcher Organics LLC may use the information to offer you products and services that may be of interest to you.  DreamCatcher Organics Corporation owns and operates  DreamCatcher Organics stores, websites, mobile application(s), and issues the  DreamCatcher Organics Debit Card.  DreamCatcher Organics Corporation subsidiaries and affiliates include, but are not limited to Shipt, Inc.

Service Providers

We may share the information we collect with companies that provide support services to us (such as printers, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.

Registries and Shopping Lists

If you create a gift registry or shopping list, your information will be accessible on our website, mobile or social application(s), on partner registries, and on kiosks in stores. If you purchase an item from a registry or shopping list, information such as your billing name and address will be made available to the list creator.

Other Businesses Products and Services

We allow other businesses to make their products or services available to our Guests (e.g.  DreamCatcher Organics Plus Partners). You may purchase products or services from these other businesses through our website or mobile application. When you purchase such products or services, we will share personal information related to your purchase with those businesses. Information received by those businesses in connection with a  DreamCatcher Organics Plus purchase will be subject to the  DreamCatcher Organics Plus Partner’s privacy policy.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our Guests or others.

Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information.

Sharing Non-identifiable or Aggregate Information With Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our Guests. We also may retain a copy of that Guest information.

What Choices Do You Have?

Email

You have the ability to unsubscribe from promotional emails via the unsubscribe link included in each promotional email. In some cases we may provide an unsubscribe link within an operational email (e.g., Guest surveys).

Text Messages

We may send text messages you have consented to receive. You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.

Push Notifications

You may opt-out from allowing  DreamCatcher Organics to send you push notifications by adjusting the permissions in your mobile device. You may also choose which types of push notifications to receive by adjusting the permissions within your  DreamCatcher Organics mobile application. This opt choice does not apply to in app notifications.

Geo-Location and In-Store Location

You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.

 Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features.

To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third-party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to DreamCatcher Organics websites or application(s), or your interaction with advertisements for DreamCatcher Organics delivered by DreamCatcher Organics.

To learn more about interest-Based Advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. The opt-out tool described above is cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Do Not Track

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals. However,  DreamCatcher Organics treats Global Privacy Control signals as opt-out of sale requests under the California Consumer Privacy Act.

Other Web Site Analytics Services

Analytics services such as Site Catalyst by Adobe Analytics, Google Analytics and Crazy Egg provide services that analyze information regarding visits to our websites and mobile application(s). They use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information.

• To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, email hello@dreamcatcherorganics.com 
• To learn more about Google’s privacy practices, email hello@dreamcatcherorganics.com . To access and use the Google Analytics Opt-out Browser Add-on, email hello@dreamcatcherorganics.com .
• To learn more about Crazy Egg’s privacy practices, email hello@dreamcatcherorganics.com . To opt-out of Crazy Egg, email hello@dreamcatcherorganics.com ..

California Residents

California Consumer Privacy Act

If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act (“CCPA”).

Categories of Personal Information  DreamCatcher Organics Has Collected From or About Its Guests in the Preceding 12 Months

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Characteristics of protected classifications (e.g., gender, age)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual, or similar information (e.g., recording of Guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of Sources From Which  DreamCatcher Organics Has Collected Personal Information About Guests (for more information, see the how is your information collected section of this privacy policy).

• Consumer Directly
• Advertising Networks
• Data analytics providers
• Government Entities
• Social networks
•  DreamCatcher Organics subsidiaries

Business or Commercial Purposes for Which  DreamCatcher Organics Has Collected or Sold Personal Information About Guests in the Preceding 12 Months (for more information, see the how is your information used section of this privacy policy).

• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
• Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• Debugging to identify and repair errors that impair existing intended functionality;
• Undertaking internal research for technological development and demonstration; and
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

Categories of Personal Information  DreamCatcher Organics Has Sold About Guests and Categories of Third Parties to Whom Personal Information Was Sold in the Preceding 12 Months

Categories of Personal Information Sold

• Internet or other electronic network activity (e.g., “cookies” or other tracking tags)
• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Commercial Information (e.g., products or services purchased, purchase history)

Categories of Third Parties to Whom Personal Information was Sold

• Advertising Networks
• Merchant Partners

 DreamCatcher Organics Does Not Knowingly Sell the Personal Information of Minors Under the Age of 16.

Categories of Personal Information  DreamCatcher Organics Has Disclosed for a Business Purpose and Categories of Third Parties to Whom Personal Information Was Disclosed for a Business Purpose in the Preceding 12 Months

Categories of Personal Information Disclosed for a Business Purpose

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Characteristics of protected classifications (e.g., gender, age)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual, or similar information (e.g., recording of Guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of third parties to whom Personal Information has been disclosed for a business purpose

• Advertising Networks
• Internet Service Providers
• Data Analytics Providers
• Government Entities
• Operating Systems and Platforms
• Social Networks
• Data Brokers

At your direction or request, or when you otherwise consent, we may share your information with third parties (e.g., if a guest provides explicit, opt-in consent to the linking and use of data with a specifically identified third party partner, such data may be linked and may be used by  DreamCatcher Organics and/or the third party partner as described at the time consent is obtained, including for  DreamCatcher Organics advertising or advertising measurement purposes).

Non-Discrimination

 DreamCatcher Organics will not discriminate against you because you exercise your rights. For example,  DreamCatcher Organics will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.

You Have the Following Rights Under the CCPA

• Right to request  DreamCatcher Organics disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells
• Right to request  DreamCatcher Organics delete Personal Information we have collected from you
• Right to request  DreamCatcher Organics opt you out of the sale of your Personal Information

Process Used to Verify an Access and/or Deletion Request

If you are a  DreamCatcher Organics Guest, you will be required to submit 4 pieces of information including your name, address, email, and phone number.  DreamCatcher Organics will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your access and/or deletion request. If we are not able to match all 4 pieces of information you submit, we may provide you with a report that includes the categories of personal information we collect, use, disclose, and sell.

• If you have a DreamCatcherOrganics.com account, your Access report will be placed in your account once it is ready. You will need to sign into your account to view your report.
• If you do not have a DreamCatcherOrganics.com account, you will receive two emails when your Access report is ready. These emails will be sent to the email address you provided at the time you submitted your request. One email will contain a link to your report and a second email will contain a password needed to access the report.

If you are an authorized agent, you will be required to submit your name, address, email, and phone number as well as the name, address, email and phone number of the Guest you are making a request on behalf of.  DreamCatcher Organics will use the Guest’s information to search our systems and determine if we have information about the Guest. If we are able to locate information about the Guest we will fulfill the access and/or deletion request. As an authorized agent you will receive an email confirming that we have received the request along with a second email asking you to fill out a certification form confirming your information and certifying you have the right to make this request on behalf of the Guest. Once the report is ready, it will be sent to the email or physical address you have given us, depending on the delivery method you choose.

How to Submit a Verifiable Request (requests can be made no more than twice in a 12-month period)

You can submit a request using the methods listed below

• Do Not Sell My Personal Information Requests: email hello@dreamcatcherorganics.com  DreamCatcher Organics will also treat Global Privacy Control browser signals as opt-out of sale requests.

 

 

Nevada Residents

Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties.  This right applies even if their personal information is not currently being sold.  If you are a Nevada consumer and wish to exercise this right, please submit your request by filling out the form after emailing hello@dreamcatcehrorganics.com

How Do You Access and Update Your Personal Information?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

• If you have created a DreamCatcherOrganics.com account, you can log in to review and update your account information, including contact, billing, and shipping information.
• Email the privacy information line at hello@dreamcatcherorganics.com with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

 

How is Your Personal Information Protected?

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian email hello@dreamcatcherorganics.com